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freedomcallsolutions.com

  • Experience peace of mind with our reliable call services for your after hours or 24 hours needs!

Transform Your Customer Service with Freedom Call Solutions

At Freedom Call Solutions, we understand that great customer service is the key to building lasting relationships with your customers. That’s why we offer a full range of call center services, including covering communications during or after hours, and email support. Our team of highly trained professionals is dedicated to providing the best possible customer experience, whether you need help with call handling after hours, on weekends, or taking over your calls completely, allowing you to focus your time on what matters most. We work with you every step of the way to ensure that your customers are satisfied and your business thrives.

What we do

At Freedom Call Solutions, we strive to provide exceptional after-hours support to our clients. Our mission is to ensure that your communications are handled efficiently, allowing you the freedom to focus on what truly matters.

FAQ

Do you cover the entire after hours time period?

Absolutely! We work with our clients to cover the time period from office closing to opening of the next day. We will also work with our clients to cover weekends as well!

Can you cover my communications during office hours as well?

Yes we can! We will work with our clients to customize a plan to cover any hours needed based on their situation! We are available 24/7!


What if I have On Call personnel after hours?

Great question! We can work with our clients to triage after hours calls to determine if they are an emergency, based on their company guidelines. If needed we can build a plan with our clients to dispatch the on call staff for them when needed!

What if our business operates differently than everyone else?

Great question!  We pride ourselves in being creative and innovative for adapting to our customers needs.  We will work with you to build a custom efficient process to fill your needs and fit your operational style.


What if our communication system is outdated?

Freedom Call Solutions has a communication partner that we work with that has many options to make your system work with us.  Or if you wish, we even have the option to upgrade your business phone system and also the option to supply your phone service as well!

How Soon can we get started with Freedom Call Solutions?

On boarding with our program often depends on the specific needs of your business.  Most on boardings can be completed and we can be operational for you in less than 14 days.


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